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How to connect your first channel

The first time you log in, you will be prompted to connect your first channel. It’s very important that you connect your main channel first, meaning the channel you use the most and has the most-updated inventory. This will make the merging process with other channels much faster and easier.

  1. Click the logo of the channel that you wish to connect. You should connect the channel that has your most up-to-date inventory.
  2. Follow the on-screen instructions to sign into your account.


Next, you will be asked if you want to install this application.  Click on the option “Install” or “Connect” (it will depend on the channel). Just make sure you give all permissions to install our app.

Then a screen will appear that confirms your inventory is being imported from the selected channel. When complete, you will be shown how many products have been imported.  Review the data of your imported products and click on ‘Continue’.

Now you will be prompted to connect your second channel.

Important: From now on you should change stock levels only in Multichannel. If you make a change directly in a connected channel and not in Multichannel, your changes will be overwritten.

Connecting the second channel is a little different than the first channel. You can learn more about it in our article ‘How to connect other channels‘.


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