Get help with Shoplo products

Payment getaways

All available payment gateways are found under Settings > Payments.

Available payment gateways in Shoplo:



First, make sure your PayPal account has an active and configured access option via an API.

For a detailed description of the programming interface activation and other data, click here.

To set up PayPal in your store, go to Settings > Payment > Click on ‘Available’ at the top of the page > Click on ‘Enable’ right next to Paypal’s logo.

Now complete the form by entering the information you received from PayPal. Remember that your username and password are not your login credentials. Learn how to get your API username and password.

Now choose, after choosing which delivery type, you want customers to be able to pay with Paypal and click on ‘Save changes’.

How do I get my PayPal username, password and API signature?

Access to API is only possible for PayPal Business accounts.

To get your API username, password and signature:

1. Log in to your PayPal account.

2. Click on ‘Tools’ > Then click on ‘All tools’.

3. Select ‘API Credentials’.

4. Now click on ‘Request API credentials’.

5. Select ‘Request API signature‘ and click on ‘Agree and submit’.

6. Now click show and copy: API User Name, API Password, and Signature. Then paste them into your Shoplo dashboard when you set up PayPal payments.

Additional information:

API Username is not an email address.

If you set up PayPal on the order finalization page and receive an error message, if the customer is not redirected to the PayPal website or if you select this payment method, it is redirected to the beginning of the form then:

  • Make sure the data (username, password, signature) in your Shoplo dashboard is identical to what you see in your PayPal account.
  • Make sure the password in your Shoplo dashboard has the same amount of characters as in PayPal. You can also rewrite all characters manually.
  • If you select a too large area when copying this data, you can accidentally copy the unnecessary space. Make sure that there are no spaces in the data at the beginning or end.
  • Most reported errors were due to a space at the beginning of the API username.
  • If you want to see changes to your PayPal settings, then after you made sure the data is correct and saved all changes, refresh the panel page in your browser. (Windows: F5 key on keyboard / MAC: Cmd + R)

PayPal – Multicurrency

If your customer pays for the order in a different currency than you have set up in your PayPal account, you will have to manually confirm each transaction in the PayPal admin panel. In order to automatically accept such payments, and thereby changing the status to “paid” within Shoplo, you can add additional currencies to your Paypal account.

  • Log in to PayPal.
  • Click on Profile (right next to the ‘Log out’ button), and then click on ‘Profile and Settings’.
  • Click on ‘My money’
  • In the ‘Currency Management’ section, add the appropriate currencies, e.g. Euro, USD. Choose the ones your customers use.


To receive payments via PayU, you must first create a PayU account. You can sign up in here.

After you’ve created an account, you’ll need to follow this steps:

1. Login to PayU > go to the ‘Online Payments’ tab > select ‘My Shops’ > click on ‘Add shop’

2.Complete the data and click continue. Now select Classic API and UTF-8 encoding.

3. Provide return addresses and an address for reports.

Error return address


In {yourstorename} add the url address of your store.

For example:

Successful return address

Enter the following address:


Address for reports

Enter the following address:


After you’ve entered all links, click on ‘save changes’. 

Now you will see the data that you will need to add in your Shoplo dashboard. Save this information.

4. Now log in to your Shoplo Dashboard and go to Settings > Payments > Click on ‘Available’ at the top of the page > Click on ‘Enable’ right next to PayU’s logo

5.Fill out all fields with the configuration keys obtained in step 3. Then, choose what type of delivery should be available for this payment method and click on ‘Save Changes’.

Other payment methods

Make sure you have an existing PayLane, Braintree, Stripe or eService account.

For all these payment methods you will need to follow this steps:

1. In your Shoplo dashboard, go to the ‘Settings’ > ‘Payments’ and click the ‘Enable’ button right next to the payment method you want to activate.

2. Complete the form with the data obtained from the payment provider.

3. Then, choose what type of delivery should be available for this payment method and click on ‘Save changes’.

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