Get help with Shoplo products


How can I issue a refund within my Shoplo dashboard?

The refund option allows you to do the following: 

  • Return of goods to the warehouse
  • Send an email to the customer informing them of the return

Refunds can only be made to paid orders. Go to Orders > select an order and click on Issue a refund.

Select which products and what quantity you would like to refund, and then mark the appropriate actions.


If any of them are unavailable,  you will find out why by clicking on the small question mark. You can only send a message if you create the appropriate email template, and you can only make a refund if you use Shoplo Payments* and you’ve activated the refund option.

*Shoplo payments it’s only available for businesses registered in Poland.

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