We will be there to help you at every stage of building your store.
This Help Center can answer most of your store building questions. You can also write to us or call.
In this article:
Support for themes and applications
Shoplo provides technical support for the themes and applications developed only by Shoplo. If you have a problem with an app or a theme from other authors – you should contact them.
Additional themes modifications
As of 01.09.2020, the way of technical support is changing for all Shoplo customers.
As part of the purchased subscription, we have the option of implementing changes to the theme for you that goes beyond the standard customization features. Below you will find information about your support:
- Pro, Advanced – 30 minutes of programming work for the entire period of running a store on Shoplo*,
- VIP – 60 minutes of programming work for the entire period of running a store on Shoplo and additional paid technical support regarding theme modification*.
To take the opportunity of implementing paid changes for the VIP plan, you need to have connected and active Shoplo Payments,
The Starter subscription plan does not have technical support related to additional modifications.
Apart from the time you are entitled to in the Pro and Advanced plans, you will not be able to use additional help from our programmers. Of course, it is about additional modifications to the theme, in case of errors, you can rely on us.
If you would like to benefit from additional paid support of our programmers, go to the VIP subscription plan.
To make additional visual changes to your theme, you can establish cooperation with an external programmer. In this case, the theme’s technical support is taken over by the person making the changes.
Changes in technical support are dictated by the development of the Shoplo product vision. We are working intensively on improving the Theme Builder so that you can make all the necessary changes yourself.
* We only make modifications that are on the list of possible changes. If you want to know whether the change you want to make is possible to implement, contact us by contact form.