Definitions

1. Account - it is a contract for providing the features of Shoplo Store, Shoplo Multichannel and Shoplo Chat by electronic means to the User by Shoplo as per the terms described in the Terms and Conditions document.
2. User - Natural person over 18 years old and with full legal capacity, or juridical person who subscribes to Shoplo.com.
3. Shoplo - Limited Liability Company Shoplo, head- quartered in Warsaw/Poland (ul. Inflancka 4c), NIP (VAT): 5213630420 and social capital valued in 88.300zł.
4. Terms and Conditions - The most up to date terms and conditions, as displayed in shoplo.com.
5. RODO - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (GDPR)

Registering conditions

1. The pre-requisites for opening an account in Shoplo.com is to register and accept the Terms and Conditions.
2. Upon registering, a valid and active email address is required.
3. The User is solely responsible for the confidentiality of his/her own password. Shoplo takes no responsibility over the consequences associated with the loss of a password.
4. The User should not use Shoplo for any activity that is in discordance with the applicable law and the rules of social coexistence that govern the area of activity.
5. The User is solely responsible for all content added to his/her own account (photos, graphics, texts), and releases Shoplo from all liability to it associated.
6. Violating the Terms and Conditions will result in the blocking and deletion of the account responsible.
7. By creating an account in Shoplo, the User declares that he/she accepts the Terms and Conditions available at www.shoplo.com/terms.
8. The acceptance of the Terms and Conditions is equivalent to the signing of a contract for the provision of electronic services.
9. Deleting an account in Shoplo.com, regardless of whether it is done by the User or Shoplo, is equivalent to the termination of the contract.

Technical conditions

1. The technical requirements regarding the necessary equipment to work with Shoplo are access to the Internet and a web browser updated to its newest version.

Services provided by Shoplo

1. Shoplo provides electronic services based on Internet applications, by which the User is able to create an on-line store. These applications enable the User selling products on the internet.

General terms

1. Shoplo reserves the right to edit and change the Terms and Conditions.
2. Shoplo reserves the right to refuse providing services to anyone, and is not liable to any User or third party at doing so.
3. The User agrees to use Shoplo at his/her own risk.
4. Shoplo does not guarantee that the service provided is exempt of flaws.
5. Shoplo reserves the right to exclude accounts infringing the Terms and Conditions or the applicable law, and is not liable to any User or third party at doing so.
6. Shoplo does not guarantee the quality of products or services provided by third parties and acquired through Shoplo's platform and tools.
7. Shoplo is not liable for any direct or indirect loss of profits or goodwill caused by the use or inability to use Shoplo.com
8. Shoplo's liability is limited to the total sum paid to Shoplo by the User in question.
9. Shoplo is only liable for material damage caused solely by the fault of Shoplo.
10. Shoplo's support and assistance are available only to Users who have paid a subscription for the current period, and for Users who own a trial account (maximum: 30 days).
11. The User declares and guarantees that any content from pages within Shoplo.com domain will not be copied, reproduced or used.
12. Verbal or written abuse to another User or Shoplo employee will result in immediate account deletion.
13. All content provided to Users registered in Shoplo.com becomes their property. At the request of the User, Shoplo may at any time delete his/her account, resulting in the removal of this entire content.
14. When adding new content to a Shoplo account (photos, product descriptions), the User agrees to publish them on the Internet, making them available to both Shoplo and customers.
15. On-line failure or unavailability of the Terms and Conditions content does not constitute a waiver of the obligations therein.
16. The Terms and Conditions of Shoplo are the only form of contract established between the User and Shoplo.
17. Any questions regarding the Terms and Conditions must be sent to Shoplo's customer support service by email.

Shoplo Theme Store

1. Shoplo allows the User to alter the store's appearance through Themes. Themes can be downloaded at the Shoplo Theme Store.
2. The Themes provided by Shoplo should not be used outside the Shoplo service.
3. The selling of Themes to other Users or third parties is prohibited.
4. The User is able to fully modify any downloaded Theme for his store in Shoplo. Shoplo may modify the store's footer, in cases of violation of the Therms and Conditions or the applicable law, as well as the entire content of the Theme.
5. Intellectual property rights remain with the author of the Theme. In case of violation of those rights, the Theme author can assert his/her rights in court. In such cases, Shoplo is required to block or even delete the violating Shoplo account.
6. When downloading a Theme, the User agrees that technical support related to the Theme is the responsibility of its author. Shoplo may help Users to contact the Theme author.
7. If a User or any third party representing a User edits the theme's html code, the theme loses its guarantee which also means its owner no longer supports the User.
8. The User is solely responsible for the installation of Themes. Shoplo is not liable for lost or overwritten data that may result from installing a new Theme.

Payments

1. Payment to Shoplo can be done by the User through online transfer or credit card.
2. Subscription period in Shoplo can be counted each 30, 90, 180 or 365 days, from the date of the opening of the account in Shoplo.
3. Full details from the store owner are needed when making payments to Shoplo.
4. Upon completing a payment to Shoplo, Shoplo's admin panel provides a VAT invoice to the User.
5. The User will be prompted to effect a new payment through the registered email provided every 7, 3 and 1 day before the end of the current subscription period.
6. If a payment is effected after the end of the subscription period, the subscription will be extended from the date the earlier period ended.
7. The total sum of the subscription is the gross amount including 23% VAT.
8. Shoplo does not refund funds paid for the provision of electronic services by Shoplo.

Users' personal data

1. Shoplo processes the User's personal data due to General Data Protection Regulation Art. 6.1.b for the purpose and scope necessary to establish, shape, change, solve and properly implement services provided electronically, including for statistical purposes. While using the Shoplo platform, the User may also receive system messages (information about failures, changes in the functioning of existing features or adding new services, as well as service support messages) via email or phone, as long as the User has provided us with such data for the time a User is in control of an active Shoplo account. Providing the above-mentioned data is necessary for agreement implementation.
2. By accepting Shoplo’s Terms and Conditions, the user enters a contract for the processing of personal data of their store’s clients (end users) with Shoplo Sp. z o.o. to the extent necessary to establish, shape content, change, solve and correctly implement services provided electronically.
3. At the same time, Shoplo informs that:
   1. The administrator of personal data provided by a User and everyone related to his business in order to use the service is Shoplo sp. z o.o., located in Warsaw, Poland (00-189), Inflancka 4C, registered in, The Register of Entrepreneurs (KRS) at 417586, with the business tax ID number (NIP) 5213630420, with the share capital PLN 88 300.
   2. Grzegorz Lech is the inspector of Personal Data Protection ([email protected])
   3. The User's data will be kept for the period necessary to secure the interests of Shoplo and the User related to access to the Account.
   4. The user has the right to demand access to his personal data from the administrator, rectification, deletion or limitation of processing or the right to object to the processing, as well as the right to transfer data.
   5. The User has the right to withdraw consent to the processing of data for marketing purposes at any time without affecting the legality of the processing, which was made on the basis of consent before its withdrawal.
   6. The user has the right to file a complaint to the supervisory body

Resignation and withdrawal

1. The User is able to delete his/her account at any time by sending an email to the following address: [email protected] Resignation of a Shoplo account does not imply on any additional responsibility from Shoplo, such as the refund of subscriptions already paid.
2. Resignation of a Shoplo account will result in the permanent exclusion of all User data from Shoplo's servers.
3. Resignation of a Shoplo account does not result in the charge of any penalty fees related to the resignation.
4. Shoplo reserves the right to make changes to the services provided at any time, and is not liable to any User or third party at doing so.
5. If fraud or extortion is detected, Shoplo reserves the right to the immediate removal of the account involved.
6. If a payment is not effected after the subscription period ends, the User's admin panel will be blocked. After 14 days, counting from this date, if the payment is still not effected, access to the store will be blocked completely.

Complaints

1. Shoplo provides the email address [email protected] for all subjects related to queries and complaints.
2. Complaints may be filed within 7 days from the date on which Shoplo provided the service in question.
3. Complaints will be processed within 7 days from the date of the lodging of the complaint.
4. The complaint must be clear and detailed about its subject and the circumstances justifying it.
5. In case of failure by the User to meet the deadlines presented for lodging a complaint, the complaint will not be considered.

Changes to the service and prices

1. Shoplo reserves the right to make changes in the price list of its services, notifying these changes 14 days prior to their implementation. This information will be published on Shoplo.com and Shoplo's admin panel.
2. The prices shown in the price list are not dependent on external factors.
3. Shoplo reserves the right to make changes in the services provided, or to abandon its activities completely, and is not liable to any User or third party at doing so.